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Icástico Tulum offers an outdoor swimming pool open all year, surrounded by a garden and a sun deck with beach chairs and loungers. The hotel provides bike tours and walking tours for guests exploring the area. Private parking is available on site, and the property includes CCTV in common areas and a security alarm system.

Each room at Icástico Tulum has a private bathroom with a shower and free toiletries. Rooms feature a flat-screen TV, a coffee machine, and a balcony with either pool views or garden views. Family rooms and non-smoking rooms are available, with linens and towels provided.

The hotel is situated 5.7 km from the Tulum Archeological Site and 1.6 km from Tulum Bus station. Guests can reach Sian Ka'an Biosphere Reserve in 17 km, Xel Ha in 19 km, and Tulum International Airport in 37 km. Nearby attractions include Parque Nacional Tulum at 6.6 km and Bus station Tulum Ruins at 4.9 km.

Icástico Tulum serves a continental breakfast and an American breakfast each morning. Fresh fruit is offered as part of the breakfast options. Coffee is available in-room via the coffee machine provided.

The 24-hour front desk staff speaks English, Spanish, and Italian and provides round-the-clock advice. Services include baggage storage, a tour desk, and invoice provided. Security measures include fire extinguishers, smoke alarms, key card access, and a safe in each room.

Pool: Year-round outdoor pool with loungers

Rooms: Balconies with pool or garden view

Location: 1.6 km from Tulum Bus station

Breakfast: Continental and American options

Staff: Multilingual 24-hour front desk

Security: CCTV, smoke alarms, safe in room